MEYLORA SUBSCRIPTION AND LASH CLUB TERMS

Updated: June 4, 2026

These terms govern Meylora’s recurring billing programs, including the Meylora Lash Club and standard product subscriptions such as the Lash Growth Serum.

The Meylora Lash Club is a credit-based membership program. Standard product subscriptions are auto-replenishment product subscriptions. Each program has separate terms, benefits, cancellation rules, and refund policies, as outlined below.

1. Programs Covered

Meylora currently offers two types of recurring programs:

A. Meylora Lash Club

The Meylora Lash Club is a credit-based membership program. Members are billed monthly and receive Lash Credits that may be redeemed for lash sets.

B. Standard Product Subscriptions

Standard product subscriptions are auto-replenishment subscriptions. These include the Lash Growth Serum and any future products offered on a recurring delivery basis.

2. Meylora Lash Club Membership Terms

Membership Overview

Price: $34.00 USD per month

The Exchange: Upon successful payment, your account is immediately credited with 1 Lash Credit, redeemable for 1 Lash Set.

Billing Cycle: Your membership renews every 30 days based on your original sign-up date.

Refund Policy

All Meylora Lash Club membership charges are final and non-refundable.

The monthly fee is instantly converted into a digital good, specifically 1 Lash Credit, delivered immediately to your account. Due to the instant delivery of this digital product, all monthly membership charges are non-refundable.

The charge is considered final upon issuance of the Lash Credit. Failure to redeem the credit before its expiration does not qualify the charge for a refund.

If you fail to skip or cancel at least 48 hours before your renewal date, the charge is considered valid and non-refundable.

Credit Expiration

Lash Credits expire 60 days after they are obtained. It is the member’s responsibility to redeem credits before they expire.

Unused Lash Credits do not qualify for refunds, credits, or extensions after expiration.

Shop or Skip

You may skip a month if you do not need new lashes.

How to Skip: Log in to your account portal and select Skip Month.

Deadline: You must skip at least 48 hours before your renewal date.

Skip Limits: You may skip a maximum of 2 consecutive months. The third month’s charge is required to keep your membership active.

Active Status and Benefits

Your membership benefits depend on your billing status for the current cycle.

Active Status

Active members receive:

• 1 Lash Credit

• 25%+ off sitewide

• Lash Insurance

Paused Status

Paused members receive:

• No charge

• No new credit

• No 25%+ discount

• No Lash Insurance

Lash Club Cancellation Policy

You may cancel your Lash Club membership at any time with no penalty.

How to Cancel: Cancellations must be processed through the Manage Subscription portal in your account.

Cancellations by email, phone, social media, or any other method are not valid and will not be processed.

Deadline: You must cancel at least 48 hours before your next renewal date to stop the upcoming charge.

Effect of Cancellation:

• Your access to the 25%+ discount ends immediately

• Your Lash Insurance ends immediately

• Any unused Lash Credits remain in your account

• Unused Lash Credits must be redeemed within 60 days of cancellation

• After 60 days, unused Lash Credits expire

Lash Insurance Replacement Policy

The Benefit: If a lash set is lost or damaged, we will send a replacement set for free.

The Cost: The member is responsible for the shipping fee for the replacement.

Eligibility: You must be an active paid member at the time you file the claim. Members who are skipped, paused, or cancelled are not eligible for Lash Insurance.

3. Standard Product Subscription Terms

Subscription Overview

Meylora standard product subscriptions are auto-replenishment services. Each subscription delivers your selected product on a recurring schedule until you skip, pause, or cancel.

Price: As displayed at checkout, based on the bundle and quantity selected.

Shipping Frequency: Every 30 or 60 days, depending on the quantity selected at checkout.

• 1 bottle ships every 30 days

• 2 or more bottles ship every 60 days

Subscriber Savings: Subscribers receive a discount off the regular price, applied automatically at each billing cycle.

Shipping: Free on all subscription orders within the continental United States.

Billing

By enrolling in a standard product subscription, you authorize Meylora and our payment processors to charge your saved payment method at the price and frequency selected at checkout. Charges continue automatically until you skip, pause, or cancel.

Each charge is processed on your renewal date. Your product ships within 1 to 3 business days of successful payment.

You will receive an email reminder before each upcoming renewal, giving you the opportunity to skip, pause, or cancel before the charge is processed.

If a payment fails, we will retry the charge up to 3 times over 7 days. If payment cannot be collected, your subscription will be paused automatically until a valid payment method is provided.

Skip, Pause, or Cancel

You may skip an upcoming shipment, pause your subscription, or cancel at any time from your account portal.

How: Log in at meyloralashes.com > Account > Manage Subscription.

Deadline: Any change, including skip, pause, or cancellation, must be made at least 48 hours before your scheduled renewal date to prevent the upcoming charge.

Changes made within 48 hours of renewal will apply to the following cycle.

No Penalties: There are no fees or penalties for skipping, pausing, or cancelling.

Refund Policy for Standard Product Subscriptions

First Order Money-Back Guarantee

New subscribers are covered by our 30-day money-back guarantee on their first order only.

If you are not satisfied with your first shipment, contact us within 30 days of delivery for a refund. Return shipping is the customer’s responsibility.

Subsequent Orders

Subsequent shipments are recurring orders authorized in advance and are not eligible for refund once shipped.

To prevent a recurring charge, you must skip or cancel at least 48 hours before your renewal date.

Damaged or Defective Products

If your product arrives damaged or defective, contact support within 14 days of delivery. We will send a replacement at no cost.

Failure to Cancel On Time

Charges processed because a customer did not cancel before the 48-hour deadline are considered valid and non-refundable.

4. Chargeback and Dispute Policy

Filing a chargeback before contacting our support team is considered a breach of these terms.

If a chargeback is filed:

• Your subscription or membership may be cancelled immediately

• Your account may be restricted from future purchases

• Meylora reserves the right to dispute the chargeback with documentation of these terms, your order history, and your authorization at checkout

If you have any issue with a charge, please contact support@meyloralashes.com first. We resolve the vast majority of billing concerns within 24 hours.

5. Price Changes

Meylora may adjust subscription or membership pricing from time to time.

If your subscription or membership price changes, we will notify you by email at least 30 days before the new price takes effect. You will have the opportunity to cancel before being charged the new amount.

Continued enrollment after a price change notification constitutes acceptance of the new price.

6. Product Availability

If a subscription product becomes temporarily unavailable, your product subscription will be paused automatically and resumed when stock returns. You will not be charged during the pause.

If a product is permanently discontinued, your subscription will be cancelled and you will be notified by email.

7. Shipping

Subscription orders ship to the address on file at the time of each renewal.

It is your responsibility to keep your shipping address current. Orders shipped to an outdated address are not eligible for refund.

Lash Club replacement items under Lash Insurance may require the member to pay the applicable shipping fee.

8. Changes to These Terms

Meylora may update these terms from time to time.

Material changes will be communicated to active subscribers or members by email at least 30 days before they take effect.

9. Contact Us

For assistance with your account, billing, subscription, membership, or Lash Credits, contact:

Email: support@meyloralashes.com

Response Time: Within 24 hours, Monday to Friday